FAQ’s

Do I need to book an appointment?

Yes, to ensure someone is free to see you, we work on an appointment only basis. We have appointments free every day, please call us on +44 (0) 1603 403 687 to arrange a time to come in.

Will you replace the battery while I wait?

Yes, we can replace the battery while you wait. We can replace the battery and also run a pressure test in approximately 15 minutes.

How often does my watch need a service?

We recommend regular watch servicing to ensure that your timepiece is working correctly and to the original specification. On average, we suggest at least every 5 years, but this will vary by brand.  For more detailed information please visit our brand service pages linked via our home page.

How much is a replacement battery?

If you deliver your watch to our offices, we can do a battery replacement and pressure test whilst you wait. A battery replacement is £15 and a replacement battery and pressure test is £45.

If you can’t get to our offices in person, we offer a National Battery Replacement service. We can arrange collection and return of your watch and it will be insured at all times. Please contact us to discuss cost. 

How much is a watch service / repair?

Each watch is inspected and estimated on an individual basis. Estimates are provided free of charge, no obligation, within one week of you leaving your watch with us.

What is the lead time for a service?

This will be confirmed following our inspection as it is often dependent on parts supply. Usually the service time is around 8 weeks.

Do you repair non luxury watches?

Yes, we are happy to carry out inspections on all makes and models of watches.

Do you have parking available?

Yes, we have a car park outside our office and workshop.

Are you in Norwich city centre?

No, but we’re not far away and can provide free parking. Click our address for a Google map link.

S Michlmayr & Co Ltd, Tempus Works, 2 Fletcher Way, Norwich, Norfolk, NR3 3ST