We are delighted to be open again and we’re pleased to be welcoming customers back in to our showroom. In order to maintain social distancing and manage the flow of customers on the premises we are operating on an appointment basis.
Please contact the office by phone or email to make an appointment to come in.
We hope that all of our customers stay safe and we thank you for your continued custom and support.
Watch repairs can be sent by post anytime, please download the form here
As with all mechanisms, internal watch parts can falter and performance may be reduced over time. We recommend regular watch servicing to ensure that your timepiece is working correctly and to the original specification. This is especially important if your timepiece has a water resistance or pressure resistance as this will need to be re-tested and maintained over time to ensure maximum performance.
We are a certified service centre for Certina, CK, Hamilton, Tissot, Mido, Balmain, Rado and Longines watches, and an official Omega watch servicing centre. From our large state of the art facility, we provide you with the peace of mind that your watch is being given specialist, precision care, as well as ensuring that only Genuine parts are used.
Simon Michlmayr FBHI has been an accredited Rolex watchmaker for almost 30 years, using only Genuine Rolex parts for any Rolex repairs required during our servicing. We also offer a 24 month warranty on all Rolex work undertaken.
Our professional watch servicing includes a full dismantling of the timepiece, including the entire mechanism, a thorough inspection of each individual component to check for wear, cleaning, replacement of any worn or damaged parts, necessary manufacturer checks, pressure and water resistance testing, and a full clean and polish of the case and bracelet.
Our skilled watchmakers and technicians use the latest equipment to service your watch and bring it back to its best.
In order to give you an accurate estimate of the servicing cost, we will need to undertake an inspection of your watch. You are welcome to bring the watch in to us any time during our opening hours and we will get in touch with you to let you know the estimate and when we will be able to complete the service. If you don’t live locally, you are also welcome to post the watch to us, at your own risk and expense.
If you decide that you would like to go ahead with the service, as estimated, just let us know by email or telephone. Your watch will then be added to the line of work. Watches held on the premises are secured in safes overnight. We prefer to keep your watch until the service is complete, however, if you would prefer not to leave your watch with us, that’s fine. We’ll just ask for a deposit payment to cover the parts required for the service. You’re then welcome to collect the watch and we’ll give you a call when you’re at the top of the queue so you can bring the watch back to us.
If you decide not to proceed with the servicing based on the estimate, you are free to collect your watch at your earliest convenience. Please just let us know beforehand so that we can re-assemble your watch if necessary.
Aurum Jewellers in Norwich kindly serve as a city centre drop off and collection point for watch repairs. You can find Aurum Jewellers at 21 Bedford Street, Norwich, NR2 1AR.
Please inform us if you wish to drop off or pick up your timepiece at this location so that we can make Aurum aware and arrange it’s delivery to and from our workshop.