Credit Card Policy

Please note S Michlmayr & Co Ltd operates a rigorous credit card acceptance policy and fraud screening system to prevent credit card fraud.

•  All watches/clocks will only be despatched to the Cardholders registered UK billing address only (copy of utility bill may be requested).
•  Credit card orders will NOT be accepted without a valid landline phone number. (NOT MOBILE )
•  Due to the high value transactions involved, all credit card orders are NOT authorised online and are manually authorised by ourselves following an in-depth anti fraud screening process. Acceptance of your order online is not an indication that your purchase has been confirmed. Where appropriate we will contact you to gain additional information to verify your details and avoid any unnecessary delays in despatching it.

Your credit card will be billed as “S Michlmayr & Co Ltd”

Delivery

Please note that due to export and shipping restrictions we only currently despatch UK based orders ONLY. Watches are shipped using the Royal Mails guaranteed 24 hour Special Delivery service and are fully insured against loss or damage. This is charged at a flat rate of £10.00 per item. Clock delivery is arranged by mutual agreement.

Refunds / Guarantees

We operate a 7 day return policy in line with UK Internet distance selling regulations. If after purchase you wish to cancel you can do so, or if you subsequently find a fault with your watch/clock, or feel it was incorrectly described you can return it within 7 days of receipt where upon safe return we will either rectify any problem or refund your money minus any shipping costs. For a refund, the watch must not have been worn, altered or damaged in any way; this includes removal of bracelet links and protective stickers. All returns MUST be arranged with us BEFORE sending the watch and arrive in perfect originally supplied condition with all packaging via a secure insured carrier service requiring signature on delivery.

All our watches are presented in superb condition and are serviced before advertising and this service will always be within a year, depending on how long we have had it on sale for. All watches are fully checked before leaving our workshop and are inspected before dispatch for function, continuous operation and good timekeeping.

Pre-owned watches with paperwork will come with balance of any manufacturers warranty remaining. Please note that all vintage items are sold without warranty unless explicitly stated otherwise. Vintage watches by their very nature cannot be guaranteed specifically to maintain a particular rate of timekeeping as this depends on a number of factors including age, quality of the movement and positional, temporal conditions of use of the particular watch.

Disclaimer

Whilst every effort is made to ensure that the images are accurate please note that colours and sizes may vary slightly from the image, all pictures have been taken using digital photography equipment

Public Liability/Indemnity

In all cases, without exception, liability/indemnity and all claims for damage or loss however caused are limited to the cost of the watch itself.